Walked past this impressive new Barclays concept branch in Piccadilly Circus this morning. Very multimedia and as is the trend mostly electronic interaction points with a couple of staff walking around.
I actually like these electronic branches because when they work they allow you to get to the service you need more quickly. However I think they also require a different type of staff member one who can respond to more in-depth enquiries with thoughtful solutions and advice (yes advice!).
