Reflections on the biggest achievements and challenges of the year and looks to what’s in store for 2018.
2017 is officially drawing to a close and there’s certainly that end of year feeling in the ClearScore office. “Santa Baby” is gently playing in the background this morning, our Engage team are being noisy and André is wearing his Christmas tree hat. I’m hearing bottle tops being removed, not from beer but from soda water – clearly an attempt to feel better after the night before. Most of the team are away on their well-deserved Christmas break, and as I look at the banks of empty seats and screens all I feel is love for what we have created, the team we are becoming and the mission we are on.
At ClearScore we are good at living the highs and lows of life. Encouraged by my example, we are an emotional lot and are very aware that we need to live the journey by celebrating our successes and learning from our failures – all of which we’ve done in plentitude over 2017.
We’ve had a lot to celebrate this year from moving into a new office in Vauxhall, expanding our team, moving our infrastructure to AWS, and signing up our 5 millionth user – all big milestones for us. We’ve also put ClearScore in front of a whole new set of people, creating an experience for those in the UK without credit files, and also serving nearly 250,000 South Africans after we launched ClearScore in South Africa back in June.
It’s been great to see how the team has pulled together to deliver some really demanding projects. We relaunched our mobile apps, have moved towards creating more personalised customer communications, and in the last quarter of the year made some big strides in really building our commercial pace. Speaking of the team, we’ve also had some classic ClearScore parties, most notably our 2nd anniversary conference in July. New relationships have started, we’ve had marriages and births to celebrate, and we were blessed to have our first female team member head off on maternity leave (go Hannah). We have all learnt a lot this year and have managed to have a lot of fun along the way.
But as ever, the fun has also been intertwined with personal challenges and sadness. Team members have left, projects have gone wrong, some users have got frustrated, and we’ve had our fair share of arguments. Members of the team have lost loved ones, relationships have failed, and many of us have battled physical and mental health challenges. But these trials are easier to bear knowing that the environment here at ClearScore is one of support and love towards each other. This, above all, is the aspect of the company I am most proud of.
Looking to the future
If there is one thing that is certain for the year ahead, it’s that 2018 will be another year of mammoth change at ClearScore and in the industry as a whole.
What we have done in the UK and now in South Africa too, is catalyse this change. Our business has forced larger companies than ours to change their strategy, but more important than that, it has delivered value, to millions, for free, forever. In doing we’ve helped to push personal financial services to become healthier and to work harder for you, the consumer.
Whatever the future holds, each one of us at ClearScore is also a catalyst for this change. Whether that’s through focusing on serving our users with passion and dedication, creating our next feature, embracing open banking, giving our colleagues feedback, or pulling together to answer a business challenge, we are each an agent of change within the company and beyond. Our whole team has always used their smarts, their ability, and their energy to create great work and to try to change the market. Next year, we hope to do this on a bigger, global stage.
Lastly, as the final chorus of Santa Baby fades, I have some thank you’s to say. To the ClearScore team – you are amazing and wonderful people and being part of your life journey is a privilege and an honour. I’d also like to thank your families – we are a demanding place to work and I know that sacrifices have to be made. To our board – thank you for all your support and advice through the year. And finally thank you to our users – the most important thing in this whole ClearScore operation. Please keep using ClearScore and sending us your feedback and ideas. Helping you work towards better financial well-being is our ultimate mission and your faith in us keeps us going everyday.
I hope you all have a peaceful and restful Christmas holiday and a wonderful 2018.
CEO and Co-founder, ClearScore
Also published on Medium.