New Barclays concept branch Piccadilly Circus

Walked past this impressive new Barclays concept branch in Piccadilly Circus this morning. Very multimedia and as is the trend mostly electronic interaction points with a couple of staff walking around.

I actually like these electronic branches because when they work they allow you to get to the service you need more quickly. However I think they also require a different type of staff member one who can respond to more in-depth enquiries with thoughtful solutions and advice (yes advice!).

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Justin Basini

Entrepreneur, author of Why Should Anyone Buy From YOU?, blogger (, business, brand and marketing thinker and do-er, husband and dad

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