ING DIRECT “CAMPAIGN FOR A BIT OF DECENCY” – DECENT OR DECEITFUL ADVERTISING?

ING today splashed the latest instalment of their 'Campaign for a Bit of Decency' onto the front and back covers inside and out of the Metro. ING Direct has quite a prolific history of copy led advertising. I commented on a mortgage advert of theirs a while back questioning whether simplicity and speed of application was really a desired or desirable benefit when advertising a mortgage.

Brand building by association

classic marlboro advertising

This latest campaign is a good example of a currently very common approach to financial services advertising that uses the classic 'benefit by association' form of persausion. This advertising technique tries to get the man on the street to associate two particular ideas, for example a brand and a benefit, by juxtaposing them regularly to force the association into our poor overloaded brains. You know the kind of thing – think of the classic advertising of Marlboro with their image of a cowboy riding on the wide open plain which was very successful at getting people to think that this particular cigarette was "cool, independent and masculine….".

So why is this type of advertising in such favour by financial services brands at the moment? It's because almost all financial services brands are caught between a rock and a hard place. The simple fact is that as consumers and citizens we loath these brands and businesses for all they stand for and have put us through over the last few years. But unfortunately due to a combination of desperate need to quickly make lots of money (from us as consumers in order to pay us as taxpayers back – ironic eh?), almost total lack of leadership, continued regulatory confusion, and a complete lack of empathy with people (both employees and customers) banks have very little that is meaningful to say about themselves. They equally have virtually nothing that is different and/or better to sell. Therefore they have to rely on the flim-flam associative brand campaign. For Natwest it's emergency cash, for Santander its a range of cashback or offers to tempt us through their doors and with ING Direct 'The Campaign for a Bit of Decency'. So let's look at whether it is good or bad?

Fashionable advertising but how effective?

Well certainly it ticks all the current fashions of advertising and I can see the marketing team and ad agency getting excited:

  • It's social – builds from people and their stories – 'hundreds of us responded' apparently
  • It's eminently Facebook-able and twitter-ified – note the liberal sprinkling of hash tags and urls
  • It's cheap and easy and can fly the banner of "corporate social responsibility lite" – they've picked 10 'decency' winners each of which get £1000 each. "Well that's nice" you may say, good for ING giving money to these very deserving people. This is fine until you realise that the advertising cost for the ads will have been many tens of thousands of pounds – so it seems a bit topsy-turvy – more shouting than actually being on the side of decent people.
  • It's local – celebrating local heroes and stories – they even managed to get a link to the Olympics – ticking another current trend box 

Short term success, long term failure

So what will it achieve? I'm sure the brand tracker will jump up against key equities of trust, friendliness, on your side or whatever combination of words are being tracked by Millward-Brown. Internally employees will probably like it – what's not to like? It's positive, it's 'nice', heck it's even got medal to give away. Bet they've got a programme running internally to celebrate employee decency – and if they don't they should.

But once the bit of decency campaign has been put to bed, the metro ads are in the bin, will it really make any difference to the standing of ING Direct or the financial services sector overall? I don't think it will and in fact it will probably do even more damage to trust in the brand and sector. This type of advertising whilst in vogue is essentially the same approach to marketing and advertising that has been practised over the past 20 years by financial services brands – it's just a more modern and fluffy version.

Trust will only be restored when the hard work starts getting done

The reason that almost all financial services brands wallow in the toilet of consumer apathy, resentment, even hatred, is because the products and service are boring, difficult, unfair, give poor customer service and are focused on extracting as much money out of system whilst delivering as little benefit as possible. The real repositioning challenge in all financial services businesses is to reposition the business model, the internal culture, creating values led vision and letting employees lead with their hearts and heads to deliver better service and better products.

Unfortunately this is just too hard. This road doesn't have the backing of top leadership. The need to try and reinvent the way banking works and both extracts and contributes value to society is just too fundamental a change to tackle. Therefore we continue to get advertising and marketing that just focuses on sleight of hand, diversion, association and playing the same game that got us into the mess we are currently in. We continue to get products that are poor value, difficult to understand and mired in crap service.

…and if that wasn't enough it doesn't matter anymore because ING Direct is dead!

Oh and if you needed anymore evidence that the "Campaign for a Bit of Decency" is a pleasant but diversionary sham, ING announced on the 29th November that it is to sell ING Direct UK to Barclays – so all those customers who started to believe in 'decency' even by association will be thrown back into the mainstream of UK big 3 banking where decency is in very short supply.

What's your view? Please leave a comment!

ING Direct Campaign for a Bit of Decency

ING Direct's Campaign Advertising even has a medal

Christmas on a shoestring for the ChrissyB Show

Christmas on a shoestring? Is it possible?

Had great fun on Monday evening on my monthly slot on the ChrissyB Show on Sky 203 talking about Christmas on a Shoestring. Chrissy and I chatted about the marketing fun and games that happen at Christmas as advertisers spend billions trying to persaude us to part with our cash in a £5bn spending spree. The average household in the UK spends nearly £1000 on Christmas when all is said and done.

on the set of the ChrissyB Show

But is that what Christmas should be about?

We all know that it isn't – Christmas is about connecting with family and friends, showing kids that they are loved and valued through more than just presents and having fun. We shared 5 top tips for a good Christmas on a shoestring.  

Think about the Christmas you really want 

that doesn't mean the stuff you want but what you will really remember from this special time. Can you even remember what you got for Christmas last year?

Give time and effort not money

In our ultra time stressed world the most luxurious commodity is time – so why not give some time and effort rather than the easy choice of an expensive gift

Remember everything will be cheaper in the New Year

This is a great one to bear in mind – everything that you see before Christmas "on sale" or at bargain prices will be cheaper in the New Year – that's the way of the world. Bear that in mind before splashing out. 

Give a gift to someone less fortunate

It's scientifically proven that giving thanks for what you have and doing something for those less fortunate than you are will make you happier – and what better time to do it than at Christmas? 

Never get into debt for Christmas 

One third will spend more than they have at Christmas and get into debt. This is NEVER a good idea. Explain to family and friends that you can't spend alot and most will understand. Clearing the debt headache in January is never easy and leads to a bad start to the year!

Watch the show on the ChirssyB Show YouTube channel.

Also on the show was Michelle from Being Creative – a wonderful blog about downshifting, making and growing things. Michelle brought loads of lovely homemade goodies for us to try as gifts for Christmas. Check out Michelle's site for recipes and ideas. 

Thesis 2.0 review for non-web expert marketers and bloggers

Thesis 2.0: running a website or want to? This could help you

 

Thesis 2.0 is something I've based my refresh of basini.com on and so I wanted to review it. It's a bit of a departure for me but I wanted to share my views because this new theme system for WordPress seems to have really polarised people – some love it and some hate it!

Let's start with some background. Many people run their websites using WordPress – which started as a blogging platform (and of course still is) but many of us use it as a quite sophisticated fully capable content management system for a website. If you are thinking of setting up a site or a blog then I would highly recommend WordPress. Now on top of WordPress if you want your design to be non-standard rather than the default you need a theme. There are thousands of themes for free that can make your site look great at the click of a button. For those that want even more customising then you can either buy a premium theme or a theme system. I've run my websites including Basini.com and for a while in the early days we ran ALLOW on WordPress and the Thesis 2.0 theme system.

The previous version of Thesis 1.84 was a very easy and fast way to customise your site without needing any code understanding. As many of my regular readers will know I am an entrepreneur and marketer rather than a techie but I've developed and run many websites over the last 10 years (if you want to join my regular readers then sign up here). Whilst I have some level of understanding I don't like messing with code and when I have to it takes me loads of time which takes away from my content development. So I like systems like WordPress and Thesis which help me get a design and functionality I like easily. If you have a blog or website or are thinking of setting one up then go do it! It's great fun, you learn a lot and it doesn't cost very much money. It's a great way to build your personal brand and reputation, share your views and contribute knowledge to others.

The brave new world of Thesis 2.0

So what do I think of Thesis 2.0? Well at first I absolutely hated it! The previous version of Thesis was much, much easier to get your head around. Lots of options, easy to understand decision and simple layout. You could customise your site in a few minutes. The team over at DIYthemes and the genius Chris Pearson behind it promised an upgrade for years – I remember logging into the support forum and seeing loads of people asking time and time again for the next version for months and months – the consistent answer was, "it's coming".

Thesis 2.0 didn't start well for me

Then Thesis 2.0 launched in October. I eagerly installed it and it completely broke my site. I equally quickly uninstalled it and thought, "what a disappointment". However I have wanted for a long time to refresh Basini.com and so I looked again and installed Thesis 2.0 on a fresh version of WordPress and started to play. What is promised by Thesis 2.0 is that you get complete control of your site design and layout without having to know any code – powerful and simple. Unfortunately this isn't true – at least for someone of my level of web skills! Wrapping your head around how Thesis 2.0 works takes time and effort so the question becomes is it worth it?

Nothing is ever as "simple and easy" as promised

Well for perspective almost everything on the web promises to be "simple and easy" and in my experience rarely is – and Thesis 2.0 is no different. Of course some things are easier than others but all require you to understand, read, learn and experiment which takes time. In my opinion Thesis 2.0 is the same. It took me a month of playing – totalling probably 12 hours – to only start to get comfortable. I nearly gave up several times. I looked at competitor theme systems. Then the mist started to clear and I started to understand the way the new Thesis 2.0 works and it really is as powerful and customisable as Chris Pearson and the team at Thesis say it is. If you come at it from the perspective of an upgrade to Thesis 1.8 then this is probably misleading and I think makes it more difficult. Thesis 2.0 is completely new and different and, yes, better. 

Thesis 2.0 completely new, different, and, yes, better

Thesis 2.0 reviewThesis 2.0 works through a drag and drop interface of boxes that make layout much easier once you understand how the theme works. It is more effort to set up the templates for your pages but it is much easier to set up the page you want and then apply styling to those boxes without having to understand HTML and CSS that much. Note however that as with everything on the web if you really want to get exactly what you want rather than a compromise then you will need to spend time learning about how things work and how to make the system work for you. For example I wanted to use some Google Fonts rather than the rather limited set of web-standard fonts, this requires you to add a line of custom code in the styling for each of the boxes that you want to use that font in – luckily this was covered in a blog post on the DIYThemes website and wasn't hard to do but you still needed to read and learn how to do it. 

Thesis Theme for WordPress:  Options Galore and a Helpful Support Community

You need to make some effort to understand how HTML and CSS work in order to get to grips with Thesis 2.0. This is where expert web developers (which Chris and his team clearly are) go wrong! They just don't understand how clueless the average person is – including me! For example the boxes in the template designer and the CSS editor require you to enter classes or IDs for these different boxes. Now its the most basic of concepts of HTML and CSS that you assign a class or ID and that then looks at the CSS for a style (i.e. formatting) to apply to the particular element – that's not hard to grasp but if you have never heard of classes and IDs then it can be confusing. As with anything new you need quite a lot of trial and error to understand and get it right but remember you are learning new skills all the time that you learn and play!

This review of Thesis 2.0 is a big thumbs up

If this review of Thesis 2.0 is making you think you'd like to have a go then I'm glad to say that there is more and more advice and support building all the time. When Thesis 2.0 launched in October there was very little advice but I've watched the great videos on Build Your Own Business Website, various videos on YouTube and the support forum over at DIYThemes has grown and grown with advice on Thesis 2.0. Now there is certainly enough to get you going as a non-expert web newbie.  

So does this review recommend Thesis 2.0 for non-web expert marketers and bloggers? Absolutely it does. It isn't as easy as promised but once you get the principles and have played around with it for a while then it is very powerful and allows you achieve a level of finish to your site that is really excellent. I'm really proud of the new basini.com – I hope you like it too! – it was achieved in about 20 hours of fiddling and experimenting with my site and Thesis 2.0 which isn't bad and allowed me to relaunch basini.com with a new design in about a month. 

If you have a WordPress blog or site why not have a look at Thesis 2.0?

NOTE: I am an affiliate of Thesis and so the links here are affiliate links. I recommend Thesis 2.0 because I have been a customer of DIYThemes for over 4 years and run my site on Thesis 2.0 and genuinely think it is a good product. 

Thesis Theme for WordPress:  Options Galore and a Helpful Support Community

Best Books for Christmas

Books for Christmas?

Well it's the 1st December so time to offer some help in the run up to Christmas! If you are looking for some Christmas Book inspiration for friends, family, colleagues or your team what better than to give a top business or marketing book to give them something to think about when they aren't passing the port or munching on a mince pie. These are the best books that I've read recently and I've sorted them into four sections: digital and internet, brand & marketing, economics & business, personal & entrepreneurship. Each one would make a great book for Christmas either because they are beautiful or packed full of fascinating and useful ideas.

Digital & Internet Books for Christmas

The Revolution will be Digitised by Heather Brooke

This book is sub-headed: "Dispatches from the information war." And opens with a powerful quote from Thomas Jefferson about the value of ideas spreading being like the air in which we breathe. 

What is so compelling about this book is that it is a series of vignettes from Iraq to Washington to Berlin all about how information and ideas are changing our beliefs and understanding of the world both for good and ill. 

The premise for the book is that we are in an extraordinary age – akin to a new enlightenment where information and knowledge flows freely. However there is also huge negative forces at work – the gulf in information equality, the power of the state and big business, and how our privacy is under threat and no longer valued.  

This is a well written, punchy, easy to read and engaging dip into the war for information that is surrounding us. 

 

The Filter Bubble by Eli Pariser

I've done a video review of this book in a previous post
 

Information is Beautiful by David McCandless

What with infographics everywhere around us today and the Guardian-style of information communication becoming more and more prevalent this coffee-table book presents a set of fantastic examples of how to bring information and data alive through graphics. 

All of us may have been taught at school with ruler, pencil and graph paper how to draw a table, or chart, and may have even got quite good at graphs in Powerpoint but if you really want to see how information can be beautifully rendered and represented then this book is a must have. 

Information is Beautiful would make a wonderful Christmas Book for the right person interested in data and analysis not just in business but across the spectrum. 

 

Marketing & Brand Books for Christmas

Brandwashed by Martin Lindstrom

Brandwashed has got a mixed press but I enjoyed it. Like many books of its like it tries to make a huge amount of fuss over what is pretty standard marketing and brand practise. 

We all know that marketing surrounds us all and uses psychology to try and trick us into letting our buying barriers down. Martin Lindstrom's examples are good and the book is easy to read. 

You don't need to be in marketing to enjoy this book just a consumer, victim to some of the £16bn spent on trying to BrandWash us in the UK every year. 

 

Priceless: the hidden psychology of value by William Poundstone

No-one knows the price of anything anymore. Everything is deep discounted or on offer from GroupOn! With DFS shouting about 75% of that sofa how do we actually know what the actual thing costs. 

Pricing is a very modern game from "free" models on the internet to the psychology of the sale this book explores how we think about value and what we use to assess it. This book is packed with examples and experiments into price that expose why we react, for example to £9.99 vs £10 and why. 

A well researched and yet still entertaining book for any business or marketing person. 

 

LogoDesignLove by David Airey

As Christmas Books go for brand and marketing folks this is a winner. Again it is of the coffee table variety but is a beautifully produced object in it's own right. The graphics, typography and illustrations are wonderful. 

This book goes through all the elements of what makes up an iconic logo from Kellogs to Nokia to Google breaking them down into elements, process and the representation of a product that connects with consumers. 

This would make an amazing Christmas Book for someone with a brand design bent. 
 

 

Business & Economics Books for Christmas  

The Economics Book by Dorling Kindersley

Don't let the Dorling Kindersley tag put you off and make you think this is a noddy economics book. Whilst it might not satisfy Adam Smith or John Maynard Keynes, for the rest of us it would make a great Christmas book. 

It is beautifully laid out and designed and gives a very satisfying dip-in, dip-out approach to economic history from the earliest forms of economic exchange to one page summaries on the key economic thinkers over time.

A wonderful looking book this would be a great book to give this Christmas. 

 

The Spirit Level by Richard Wilkinson and Kate Pickett

Perhaps a little heavy for Christmas but what better time to think about equality, or rather inequality, than at a time of traditional opulence. Reading this book will make that yearly viewing of Scrooge even more filled with meaning. 

I found this book full of optimism and hope suggesting a powerful diagnosis of why inequality is such a cancer in society and what we, and businesses especially can do to tackle it. Packed full of anecdote and examples Spirit Level is a well written and easy to understand book about an important subject. I also read Will Hutton's Them and Us about similar themes but this book is much lighter and digestible.  

 

Personal & Entrepreneurship Books for Christmas 

The Lean Start Up by Eric Ries

A modern classic and absolutely required reading if you are going to be the next Mark Zuckerberg! This book is packed full of practical and pragmatic advice, which is largely well founded and even when it isn't still makes you think about the way you are approaching building and scaling your business. 

The book is well structured and methodological without being too boring which many in this genre of books are. 

A great Christmas book for any budding or mid way through business and brand builders out there. 

 

Business Model Generation by Alexander Osterwalder and Yves Pigneur

I absolutely loved this book and it would be a great Christmas book for any budding entrepreneurs. The book presents a 9 block approach to creating a business model from the value proposition to the value chain. It is easy to engage with and written in a very accessible way. 

The rather bland and academic title is perhaps slightly off putting because the book itself is an absolute joy and uses pencil illustrations and clever visual metaphors to deliver a very visually stimulating experience. 

 

And of course if you are still looking for a great book for any business leader or marketer then please consider my book: Why Should Anyone Buy From YOU? which is packed full of great research, frameworks, case studies and interviews about trust and how businesses and brands can build it with their customers. It's now available on Kindle as well. 

 

I hope December is a great month for you – and that your shopping is now a little easier!

Justin

FREEDOM, TECHNOLOGY AND CHOICE

Freedom – I’ve been thinking a lot about it recently. Last weekend, Remembrance Sunday in the UK, was a timely and sobering reminder that millions have sacrificed their lives to protect freedom for us and still do. But what are these freedoms that need to be so preciously protected? It seems to me that freedom is inextricably linked to choice. Our freedom is proved when we make the choices we do.

FREEDOM & TECHNOLOGY?

We live today in a world empowered by technology which as well as offering us many new choices also limits our choices in ways that are harder to discover but no less important to discuss. As a result of our hyper-connected and hyper-transparent world we are simultaneously both liberated and shackled. We are liberated to share more freely, interact more diversely and access new and instant knowledge. These benefits however come with downsides, more of our time and attention is demanded leaving us more tired, more overwrought, more stressed than ever before. The choice to switch off from work is made harder by constant availability and speed; connections between people become looser and less meaningful as time spent together is replaced with more frequent, less direct contact; commercial communication and advertising bombards us at every turn cementing the consumer values of our society rather than citizenship. Beneath these more obvious negative impacts are also more sinister and more opaque influences on our freedoms. We now live in a world where almost everything we do and see is a consequence of our past behavior and decisions. This limits access to information, to services and removes the freedom that is to choose to change. See my review of the Filter Bubble – a great book exploring this.

FREEDOM REDUCED THROUGH FILTERING

For example no longer do I see the same output from a Google search that you do. The Google algorithm uses everything it knows about me to give me the results it thinks I want to see and will click on. A computer is blindly making choices for me, filtering and changing my view of what is available in the world. If I am right-leaning in my political views I will see more positive results for David Cameron, if I am left-leaning then more negative. It makes it harder to determine the truth and make informed decision. Computers filter based on our digital footprints in the name of convenience, which of course we appreciate all the more so, because we are so overwhelmed. Extrapolate and you can imagine a world where the choice to access many products and services or be influenced or challenged with diverse viewpoints is largely reduced as it is filtered away either because they are unprofitable or just simply annoying. The available inputs that go into this customization of the world around us are gathering pace everyday. Almost every step of our lives is now recorded in some way. Our identities are virtual and our actions recorded. CCTV on the street, in shops and on public transport watch us. The internet records our every click and view, our email services record who we communicate with and what we say. Our mobile phones record where we are and what we are doing. And these bit of data are becoming more connected and aggregated with each other everyday. The industries that make money from all this surveillance progress three stock defenses: firstly that all this tracking is “blind” as to who we actually are, secondly it is more convenient and lastly that those who have nothing to hide have nothing to fear. These defenses are facile and disingenuous. Whether the identity is a number or address or even an anonymous click stream it takes very little effort to match it to a real individual and this is an increasingly important aspect of the industries that seek to exploit, aggregate and integrate information to make money. It only takes a few variations in the information, such as browser, screen resolution, location, and operating system to identity a specific computer or person and these are available to every website that exists. Convenience is also not a good enough reason to remove freedom to choose – life is diverse and whilst undoubtedly atomizing is still collective and community based. Our well-being and the social good is promoted by creating diverse interactions, information and experience. How much more sustainable would our banking model have been had it maintained contact with ordinary people and it’s social purpose rather than becoming myopic and mono-dimensional. The concept that this level of surveillance is not a problem unless you have something to hide is also dangerous and divisive. It appeals to our sense of right and wrong, or perhaps more accurately, it appeals to the self-righteous. We would do well to remember that centralized intrusion and collection of intelligence on what an individual’s views were and what this could mean about their intentions was crucial for the Nazis in 1930s Germany, the Stasi in communist Russia and the fear and obsession of McCarthyism in 1950s America.

THE RISKS OF OUR DIGITAL FOOTPRINTS

On a less macro level our digital footprints also lead to security and identity risks. It’s these macro and micro risks that led the European Convention of Human Rights to enshrine the human right to privacy. It should worry us deeply that the ability to track and record en mass has proved too tempting for the UK Government who are trying to ensure that up to three years worth of internet, email and other electronic footprints are stored on the whole population “just in case”. They claim that this intrusion is justified in the fight to protect freedom. It isn’t. It seems to me that freedom is to be in control, to be empowered with time and knowledge, and so be able to make the right choices for ourselves. The technologies we have today help connect us broadly with each other and provide access to thin convenient slices of knowledge, the growing opportunity is to help us control these technologies and the fears they create, thus allowing us to gain more freedom over how we choose to spend our time and energy.

WHAT EXACTLY IS THIS THING CALLED CONTENT?

The latest buzz Content and Content Marketing?

Content and content marketing was the focus of Amelia Torode’s DM to me on twitter this morning asking –

“Had quick question, I am writing a feature on “content” – when you use the word (if you do) what exactly do you mean by that? Hope all good!”

 

I’ve been thinking a lot about the latest trend of content marketing because it has been so important as a driver of quality traffic for ALLOW.

I define content as anything that I can create or co-create that engages with an audience. I exclude our product features per se although talking about our product features and content associated with them is part of our content marketing strategy. We use content frequently to educate our audience and exemplify the need for our product, we also use it to explore issues with the community of interest that we have gathered around ALLOW.

The results have been outstanding. Content led visitors to the site spend over 5 minute which is 300% better than PPC or display. They are more likely to convert. The best audience conversion comes through social media backed up by organic SEO. We have tried many different types of content and all work well, with video being a particularly strong performer but even the standard blog post (image + text) is effective.

We seek to share our opinion, progress, news and education through our content and we keep sales messaging to a real minimum if at all.

Content and content marketing works in my opinion because it is a gift from your brand to your audience. It shows you want to engage, share and give back. It’s part of a strategy moving from mass communications to mass interactions which I talk about in my trust building book – Why Should Anyone Buy From You?

Got a comment? What is your content strategy?

CopyBlogger as always is ahead of the game for content marketing – it’s a great guide.

Thanks to Amelia for prompting this post.

Justin

WOULD ANYONE CARE IF YOUR BUSINESS DISAPPEARED?

There has been lots of good (and lots of rubbish) written about the (in)famous net promoter recommendation question – “would you recommend us?” Fred Reichheld made the question famous in his book called it the Ultimate Question (click to see the book on Amazon).

Yesterday I met up with Kate Cox from Media Contacts to discuss their up-and-coming conference on Meaningful Brands which I am delighted to be speaking at in February. The research they have done is to ask people “meaningful-ness” questions about the brands they use.

One of these questions is, I think, particularly brilliant which is:

Would you miss the brand if it disappeared?

This question has a real power at getting to a deeper connection.

Would I really miss Ariel or Persil? Not so sure.
Would I miss Pampers? Perhaps.
Would I miss the Guardian or Apple? Yes I think I would

In our hyper-competitive world every product is replaceable. Innovation doesn’t stay unique for long. I can get a great smartphone or washing powder from many brands. They all work broadly the same.

But would I miss the drive and inventiveness of having the Apple brand in the world? Yes I think I would. Would I miss John Lewis and what it stands for both from a retail perspective and it’s unusual co-operative structure? Again I’d certainly miss it alot more than if Debenhams went bust. Would I miss the Guardian’s drive for the truth and their inventive use of new media models? Yes because I think our society would be worse off without them in it.

We miss Cadbury in a post-Kraft merger world because an outstanding British business of over 100 years got consumed by a faceless US corporation. It was taken away and people miss it. The products are still in our lives but they are somehow less authentic and meaningful than they were before.

Going Beyond the Benefit

The brands that stand the “would you miss it” test have gone beyond the benefit. They have started to create connections that are more than just what they deliver. Whether that is by virtue of their vision, the way they do business, their pursuit of something difficult or their history these businesses mean more to us than just their product.

Would anyone care if your brand or business disappeared tomorrow?

Thanks

Justin

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