As many of my friends and family will attest I am a dedicated supporter and active user of Twitter. If I needed any more excuses to use my Blackberry, Twitter has given them to me. Lots has been written about the Twitter phenomenon but I wanted to share why I think Twitter has a really good chance to be a communication channel of long-standing and power.
1. Twitter is the first “feed” of interesting Internet information and opinion that can be accessed with no technical expertise at all. Since using Twitter I am now learning and consuming much more insight from the web. Blogs, articles, comments, stats have all opened up to me since using Twitter. Following a Guy Kawasaki (@guykawasaki) or a Mashable (@mashable) (even if you follow no one else) is a brilliant source of some of the best the web can offer. Add in a Jonty Fisher (@jontyfisher) or a Dan Schawbel (@danschawbel) and you are building a pretty powerful set of insight about marketing and branding (my field). I don’t think I am a Luddite but I could never really get RSS feeds and such like to really work – Twitter users aggregate, edit, filter and share better than any technology.
2. Twitter is entirely non-hierarchical and democratic. Everyone is open to everyone (you can limit updates to only those that you select but not many people do this). I’ve had tweets replied to from Lily Allen (@lilyroseallen) and even got a reply from the great Guy Kawasaki (@guykawasaki). To give you an example last week I was watching BBC Breakfast News watching a really good segment by Ray Snoddy (@raymondsnoddy) on media and advertising. I idly (and somewhat cheekily) tweeted that Ray looked like he was wearing a wig. Within a few hours the tweet had reached him and I had a good humoured reply from the great man. This form of communication is powerful – I don’t need to search for his email address – or write him a letter – I am in touch with him because of the network in which we particpate. This democratisation of communication can be a powerful way to open up those in power whatever field they are in.
3. Twitter can give you insight into the lives of others. For example I follow my local MP and now the Minister for Transport Sadiq Khan (@sadiqkhan). Sadiq is a great example of a politician that is using Twitter to inform the man on the street (i.e. me) about what he is doing and the things he thinks are important. Throughout all this furore over MPs expenses and trust I’ve been really heartened to see Sadiq tweeting about what he thinks and sharing what he is doing. He works really hard (and seemingly all the time at this event or another) and I’m glad that I know this – it builds my trust in him.
4. Twitter can give many moments of pleasure connecting with real world friends across the world. When I first heard of Twitter I thought that knowing that Jon was eating a sandwich in Montreal would be an irrelevance and a waste of time. But actually now that I use Twitter one of the most powerful emotional benefits is knowing that my friend Tobias (@implant_direct) is enjoying a party in Zurich or Tom Farrand (@tomfarrand) has just had a great time kite surfing on the South Coast. These are vicarious moments of joy through Twitter that I wouldn’t have otherwise.
5. Twitter is take it or leave it communication. Lastly one of best things about Twitter, different from almost all other modes of communication, is that Twitter can be picked up or put down at will. A tweet, a direct message or a reply doesn’t need to be responded to instantaneously but it can be. That’s one of the best things about the channel – its so flexible. If you don’t want to tweet for a few days no one is going to accuse you of ignoring their voicemail, email or letter.
Twitter adds a lot to my life and I think it is a powerful new form of communication that has a lot of potential. So if you are a confirmed member of the Twit-sphere good for you; and if you are thinking of taking the plunge go for it.
As always please feel free to comment, share, RT, agree or disagree. Also follow me on twitter!
All the best,